Refund Policy

Effective May 1st, 2021

Each product at Sumner Street Shea is made fresh to order in small batches to ensure quality. We pride ourselves in crafting premium, safe, and ethically produced products. Your satisfaction is our highest priority. Our products are final sale due to health and hygiene reasons. We hope that you enjoy our products. If you have a concern about your order, please contact us at info@sumnerstreetshea.com.

Damaged and/or Defective Products

If you received a damaged and/or defective product, your product can be returned after contacting us at info@sumnerstreetshea.com.

Please include the order number and a photo of the item in your e-mail.

Shipping Lead Time

All of our products are carefully made fresh to order. Please allow 2-3 business days to process your order upon receipt of purchase. The shipping method of your choice applies after your order has shipped. Orders placed during a holiday will have a lead time of 3-4 business days upon receipt of purchase. The shipping method of your choice applies after your order has shipped.

*Orders placed on federal U.S. holidays will be processed the following business day*

Shipping Address

When placing an order, please provide a safe and accurate address for delivery. Once an order has been shipped, we do not allow address changes. If your order has not been shipped and there needs a correction, please contact us immediately at info@sumnerstreetshea.com with your invoice and order number.